Job Description

At Mr. Cooper Group, You Make the Dream Possible.

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible!

Mr. Cooper's summer internship program offers college students the chance to discover what it's like to work at a leading financial services organization. Our interns deliver innovative solutions to real business challenges and build enduring relationships with their manager and an assigned mentor. While gaining insight into the industry, interns are immediately part of Mr. Cooper's collaborative culture. Spend your summer at Mr. Cooper and gain a career where you can make a difference! Our summer internship program begins in June 2025 and ends in August 2025.

The Operational Process Intern will work with our IT operations team to support the IT ticketing process and maintain knowledge management systems.

Roles and Responsibilities

• Assist with Incident and Request Fulfillment: Support the team in handling tickets and collaborating with business and technology teams to resolve issues.
• Customer Communication: Help keep customers updated on the status of their inquiries and document all interactions clearly within the IT ticketing system.
• Support and Maintenance: Work with remote teams and assist in maintaining the knowledge management system.
• Application Support: Provide support during application projects and assist with defining standard operating procedures.
• Problem Management: Participate in outage and problem management activities.
• Additional Duties: Perform other tasks as assigned by the team.

Basic Qualifications

• Be enrolled full-time and pursuing an undergraduate or graduate degree or program equivalent from an accredited college/university or have graduated within one year of start date (June 2025)
• Pursuing a degree in computer science or related field
• Demonstrated proficiency in Office365, Windows, and IT ticketing systems.
• Familiarity with Active Directory, JIRA or other Agile Methodology support software.
• Candidates must have authorization to work permanently in the US without the need for sponsorship (Currently, our organization is unable to support candidates that are on OPT, CPT or candidates that will need sponsorship, now or in the future)

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V

Job Requisition ID:
023638

Job Category:
Administrative Services

Primary Location City:
Dallas

Primary Location Region:
Texas

Primary Location Postal Code:
75019

Primary Location Country:
United States of America

Additional Posting Location(s):

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