Job Description

POSITION TITLE : Account Executive DATE: January 2024

REPORTS TO : Growth Department

CLASSIFICATION: Exempt EEO CLASSIFICATION: Professionals

POSITION SUMMARY:

An Account Executive is responsible for maintaining client relationships while generating new business opportunities and achieving sales targets. They will manage a portfolio of assigned accounts while proactively seeking out potential clients/customers, conducting market research, and networking. An Account Executive will be providing risk management services to clients, but with lower growth expectations than a Risk Advisor. The Account Executive will be part of an exceptional, resourceful, and collaborative High-Performance Team (HPT) structure here at First Mainstreet Insurance.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES

• Communicate effectively with clients, underwriters, and co-workers both in writing and verbally to achieve desired results
• Round out existing accounts by proactively selling additional coverages or policies
• Discuss/coordinate renewal strategy with client
• Review renewals 90-120 days prior to renewal. Request necessary updates from the client and request changes with carrier and/or remarket account
• Complete onboarding/integration plans for new business
• Assist in monitoring of service plans
• Analyze new business prospects with program structure & market selection
• Retain clients by maintaining a solid High Performance Team (HPT) structure
• Accurately maintain prospects, new, and renewal business in the agency management system (EPIC) to allow for proper analysis of trends when gaining or losing business
• Complete exposure risk analysis and stewardship reporting
• Coordinate proposal presentations to clients
• Research and answer coverage questions and make recommendations from/to clients; prepare any supporting documentation
• Negotiate with both insurance company underwriters and clients to obtain the best outcomes for all parties involved
• Increase industry and job knowledge as measured by attendance at continuing education, obtaining, or updating designations, and participation in other agency training offerings
• Travel or visit clients when necessary
• Maintain confidentiality of client and carrier information
• Perform other duties, as assigned, appropriate to the position

SKILLS & COMPETENCIES

• Proven experience in an account executive role, customer relationship management, or sales
• Proficient or able to quickly learn and utilize Microsoft Office and other applications to maximize efficiency and function in a paper free environment.
• Expectation to become licensed in 90 days
• Proficient in utilizing service management software and tools like EPIC
• Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels
• Excellent organizational and time management skills, with the ability to prioritize and handle multiple client accounts simultaneously
• Knowledge of the insurance industry terminology and documentation
• Ability to collect, analyze and interpret insurance-related data

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate verbally and to listen for instructions and information. The employee is also required to sit for long periods of time often in front of a computer monitor and operate a computer keyboard. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Summary: This job description is intended to describe the normal level of work required by the person performing the work. The essential job functions outlined are primary duties and responsibilities. Other duties may be assigned as needs arise or as required.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

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