Job Title: Arbitrator
Job Location: Manheim, PA
Project Duration: 12 months with possible extension
JOB DESCRIPTION:
This position facilitates the resolution of customer claims and concerns (includes all physical and digital/online transactions) after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with auction and NAAA policies.
Job Requirements:
Reviews customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines.
Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision making.
Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases.
Client Interaction/Communication Responsibilities:
Advises clients of the arbitration claim process, company policies, any auction- or account-specific guidelines, and NAAA guidelines.
Facilitates both written and verbal communications between buyers, sellers, and various auction team members and third parties to actively gather information necessary to guide parties toward agreement and resolution, while maintaining an awareness of goals and objectives.
Education:
High School Diploma or equivalent required.
Bachelor’s degree preferred.
Experience:
Previous experience in claims management and/or problem and conflict resolution preferred. Claim adjuster experience is a plus.
1+ years of automotive, mechanical, and/or body shop experience preferred.
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