Call Center Manager Job at KCP True Home Roofing, LLC, Honolulu, HI

S3Roak0vLzdJN28xMC9INmhXbXpNa28zWGc9PQ==
  • KCP True Home Roofing, LLC
  • Honolulu, HI

Job Description

Location: Honolulu, Oahu, Hawaii

Employment Type: Full-Time, On-Site

Position Summary

We are seeking an experienced Call Center Manager to lead and oversee the daily operations of our call center located in Honolulu, Oahu. This role is ideal for a highly organized, service-driven leader with proven experience in a service-based call center environment and a strong background in inside sales and customer care.

Key Responsibilities

  • Lead, coach, and supervise a team of call center representatives to deliver high-quality customer experiences and meet performance goals.
  • Manage day-to-day call center operations including inbound/outbound call flow, appointment scheduling, customer inquiries, and sales follow-ups.
  • Oversee hiring, onboarding, training, and development of call center staff.
  • Maintain high standards of phone etiquette, professionalism, and service excellence across all communications.
  • Monitor performance metrics and KPIs including response time, call handling, conversion rates, and customer satisfaction.
  • Implement and maintain efficient systems and workflows keeping customer experience top of mind, using CRMs such as AccuLynx.
  • Work closely with roofing operations and sales leadership to ensure alignment on scheduling, lead generation, and follow-up.
  • Handle escalated customer concerns with poise and resolution-focused communication.
  • Ensure consistent use of scripts, processes, and best practices to maintain quality control and compliance.
  • Conduct regular performance reviews and coaching sessions with call center team members.
  • All other duties as assigned.

Requirements

  • Must reside on the island of Oahu and be available to work full-time in our Honolulu office.
  • Minimum 3–5 years of experience managing or supervising a high-volume, service-based call center.
  • Proven track record in inside sales, lead conversion, and delivering a world-class customer experience.
  • Excellent communication skills—verbal, written, and interpersonal—with exceptional phone presence.
  • Strong organizational and time management skills, with the ability to manage multiple priorities.
  • Familiarity with CRM systems (AccuLynx preferred) and call center software platforms (such as Five9 or equivalent).
  • Experience in the roofing, construction, or home services industry is a plus.
  • Self-motivated, detail-oriented, and committed to continuous improvement.
  • Proficient in Microsoft Office Suite and cloud-based collaboration tools.

Job Tags

Full time,

Similar Jobs

Supplemental Health Care

School Nurse - Registered Nurse 1:1 Job at Supplemental Health Care

 ...Health Care has been named Best in Staffing based on real feedback from our working school professionals. Were proud to be a partner to every person we work with. For our 1:1 school nurses, that means unique support and experienced recruiters from our School Centers of... 

Prescribe FIT

Health Coach Care Coordinator Job at Prescribe FIT

 ...Description Health Coach Care Coordinator (Columbus, OH) Prescribe FIT LLC Engaging with our clients life story begins with their healthcare provider. Prescribe FIT has designed and implemented a unique solution that actively promotes the adaptation of a... 

Home Work Staffing

Private Executive Housekeeper $45-$65 per hour Job at Home Work Staffing

 ...Housekeeper | $45-$65 per Hour ($93K-$135K Annually)| Full-Time | Atherton, CA Location: Atherton, CA 94027 (Live-Out) Job Type: Full-Time (40 hours/week), Hourly Availability: Weekends and evenings required COMPENSATION: ~$45 - $65 per hour (based on experience... 

Heartland Human Care Services

Youth Care Worker Job at Heartland Human Care Services

Job Description Job Description Title: Youth Care Worker Location: Beverly Schedule: 4:00pm- 12:30am Summary: Passionate about Youth Well-being? Join Us as a Youth Care Worker. Are you ready to make a meaningful impact on the lives of youth? We'...

Reel Medicine Media

Executive Assistant Job at Reel Medicine Media

 ...date: Applications accepted on a rolling basis Position: Executive Assistant to the Founder, full-time preferred(part-time 80% possible) Location:Hybrid (Bay Area office near Oakland, CA) Remotecandidates will be considered Preferred Start Date: April...