Job Description

Optum NV is seeking a Clinic Concierge to join our team in Henderson, NV. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

The Clinic Concierge will be working in a clinical environment under supervision, to receive and process inbound calls from patients, providers and other medical staff. Execute outbound calls or electronic task to assist with providing medical related services. Assist patients, providers with appointment scheduling, and local facility issues. Resolve complex issues. Recommend process changes to improve efficiency and promote customer service excellence.

This position is full-time, Tuesday - Saturday. Employees are required to work during our normal business hours of 8:00am - 5:00pm PST and Saturdays during 7:00am - 4:00pm PST. It may be necessary, given the business need, to work occasional overtime and weekends. Our office is located at 56 N Pecos Road, Henderson, NV.

We offer 4-6 weeks of paid training. The hours during training will be 8:00am - 5:00pm PST, Monday - Friday. Training will be conducted onsite.

Primary Responsibilities:

• Answers calls to assigned clinic, resolving moderate to complex service issues
• Proactively outreaching to and resolve expedited patient issues, needs
• Works collaboratively with Providers & Clinical support staff to help resolve patient needs and Care coordination
• Schedule and verify appointments in clinical information system
• Verify and update patient demographic and insurance information
• Send and receive tasks for Provider offices to assist patient with access to medical care
• Contact patients to relay appointment and other pertinent information
• Extreme high-volume data entry
• Responsible for compliance requirements as dictated by clinic needs; SOPs; Burke Scores, and audit results

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of experience in a customer service / call center OR healthcare environment
• Experience with computers and Windows based programs including Microsoft Word, Microsoft Excel, Microsoft Outlook and Microsoft Teams
• Ability to travel up to 10% of the time to local clinical facilities as needed
• Ability to work Tuesday - Saturday. Employees are required to work during our normal business hours of 8:00am - 5:00pm PST and Saturdays during 7:00am - 4:00pm PST. It may be necessary, given the business need, to work occasional overtime and weekends.

Preferred Qualifications:

• Bilingual fluency in any other language
• Advanced knowledge of insurance products
• Medical Terminology

Soft Skills:

• High-level servitude personality, critical thinking and excellent decision-making skills
• Strong listening, telephone, customer service and problem-solving skills
• Strong oral and written communication skills
• Highly effective communication skills with multiple levels of the organization
• Able to demonstrate customer service and proper telephone etiquette
• Ability to prioritize multiple high-level assignments
• Ability to function independently

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

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