Job Description
**Job Title: Concierge**
**Location:** 2910 N Eastman RD
**Department:** Front Office
**Reports to:** Front Office Manager
**Job Summary:**
We are seeking a dynamic and personable Concierge to join our team at Colonial Village. The ideal candidate will provide exceptional guest services and assist guests with a wide array of requests, ensuring a memorable experience during their stay. The Concierge will be an indispensable resource for guests, anticipating their needs and offering personalized recommendations for dining, entertainment, and local attractions.
**Key Responsibilities:**
- Greet guests warmly upon their arrival and establish a rapport to create a welcoming atmosphere.
- Provide expert recommendations on local attractions, restaurants, and activities tailored to guests' preferences and interests.
- Handle guest inquiries and requests promptly and efficiently, utilizing problem-solving skills to address any issues that may arise.
- Make reservations for dining, transportation, and entertainment on behalf of guests, ensuring all details are confirmed accurately.
- Act as a liaison between guests and hotel staff, coordinating services such as housekeeping, maintenance, and catering as needed.
- Maintain an extensive knowledge of local events, city guidelines, and insider tips to enhance guest experiences.
- Manage and resolve guest complaints in a professional and courteous manner, ensuring total guest satisfaction.
- Assist with special requests, such as arranging personalized experiences, transportation, or gifts.
- Maintain an organized and up-to-date record of guest interactions and preferences in the hotel's management system.
- Collaborate with team members to ensure a seamless guest experience and uphold the highest standards of service.
- Engage in continuous learning and training to stay informed about new services, amenities, and local happenings.
- Follow all health and safety regulations to ensure a safe environment for both guests and staff.
**Qualifications:**
- High school diploma or equivalent; a degree in Hospitality, Business, or a related field is preferred.
- Previous experience in a concierge or guest services role, preferably within the hospitality industry.
- Excellent communication and interpersonal skills, with a strong customer service orientation.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Knowledge of local attractions, restaurants, and entertainment options.
- Proficiency in computer systems and hotel management software.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A positive attitude, team spirit, and a passion for providing outstanding service.
**Benefits:**
- Competitive salary and performance-based bonuses
- Comprehensive health benefits (medical, dental, vision)
- Paid time off and vacation days
- Employee discounts on accommodations and services
- Opportunities for professional development and career advancement
**Application Process:**
Interested candidates are invited to submit their resume and a cover letter highlighting their relevant experience and passion for hospitality to [Insert Application Email or Link].
[Insert Company/Hotel Name] is an equal-opportunity employer and values diversity in the workplace. We encourage applications from individuals of all backgrounds and experiences.
Adjust the details as needed to suit your specific requirements or organization!
JOB CODE: 1003514Provincial Senior Living
Job Tags
Holiday work, Local area, Flexible hours, Afternoon shift,