Job Description

Job Summary:

The Front Desk Experience Coordinator is responsible for delivering exceptional customer service and administrative support to employees, guests, and visitors within a corporate or commercial environment. This role serves as the first point of contact, ensuring a welcoming and professional experience, while also supporting various front desk, office coordination, and hospitality-related functions. Responsibilities include lobby and reception oversight, office wayfinding, visitor tracking and reporting, meeting support, and coordination of facility services.

Key Responsibilities:

• Greet all building occupants and visitors with a professional, friendly, and welcoming demeanor.
• Answer phones, respond to inquiries, and direct calls with excellent communication and professionalism.
• Maintain accurate records of service requests, guest logs, and visitor volume reports.
• Coordinate and confirm recreational, dining, travel, or business activities as needed.
• Manage the appearance and cleanliness of the lobby and common areas in collaboration with janitorial teams.
• Provide administrative support such as preparing meeting materials, booking conference rooms, and assisting with on-site events.
• Assist with mailroom, shipping/receiving, and package handling duties.
• Serve as a liaison between internal teams (facilities, maintenance, security) and occupants.
• Follow safety, security, and emergency procedures, making proper notifications when necessary.
• Respond to service issues and emergencies calmly and efficiently, escalating appropriately.
• Utilize MS Office Suite and other workplace systems for data entry, documentation, and internal communications.
• Maintain office supplies and support new hire onboarding through welcome packets or workspace setup.

Required Qualifications:

• High School Diploma or GED required; additional hospitality or administrative certifications a plus.
• Minimum 1 year of customer service, front desk, concierge, or related hospitality experience.
• Proficient with MS Office Suite (Outlook, Word, Excel, PowerPoint).
• Strong verbal and written communication skills; able to interact with diverse personalities.
• Detail-oriented with excellent organizational and problem-solving abilities.
• Able to work independently and manage multiple tasks simultaneously.
• Comfortable engaging with new people and offering assistance proactively.
• Ability to lift up to 30 lbs and support basic workplace setup duties.
• Familiarity with safety, emergency, and security protocols is preferred.

About Us:

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status

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