Job Description

Job Description

Job Description

Job Summary

Sonder Health Plans is seeking a skilled Corporate Trainer to join our team. The ideal candidate will design, deliver, and enhance training programs for new and existing employees, ensuring that our team is fully knowledgeable on Medicare Advantage products, compliance standards, customer service excellence, and company policies. This role is vital to providing the necessary education to support Sonder’s mission of delivering high-quality, accessible health insurance.

Key Responsibilities

• Training Program Development: Design and implement engaging, up-to-date training materials for onboarding, product knowledge, customer service, and compliance.
• Employee Onboarding: Conduct comprehensive onboarding sessions to introduce new hires to company policies, Medicare Advantage offerings, and best practices.
• Continued Education: Offer ongoing training sessions and workshops to keep team members informed on policy changes, product updates, and industry standards.
• Compliance and Regulation Adherence: Ensure all training materials are compliant with Medicare Advantage and insurance industry standards, helping staff maintain regulatory knowledge.
• Product Knowledge & Support: Educate employees on Sonder’s specific benefits, including special needs plans, Low premium options, and unique offerings like over-the-counter allowances and medical alert devices.
• Evaluation and Feedback: Assess the effectiveness of training programs and revise content as needed to improve knowledge retention and application.
• Collaborative Development: Work closely with department heads to identify training needs and create targeted programs that align with company objectives and employee roles.

Requirements

• Experience : 3-5+ years of experience as a corporate trainer or in a similar instructional role, ideally in the health insurance or healthcare industry.
• Knowledge : In-depth understanding of Medicare Advantage plans, health insurance regulations, and compliance requirements start up companies, and CMS regulations.
• Skills : Strong presentation skills, ability to engage diverse audiences, proficiency in training software and tools, excellent verbal and written communication.
• Personal Attributes : High attention to detail, ability to work independently and collaboratively, flexibility, and a passion for continuous improvement.

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