Job Description

Job Description
The Customer Relations Mail Clerk will be responsible for the processing and delivery of inbound and outbound mail within Mortgage Servicing.
Responsibilities include:
Receive incoming mail including USPS, FedEx, UPS, etc.
Sort incoming mail
Identify mail to corresponding loan number in servicing system
Scans, uploads, and distributes mail through internal program directly to individuals or departments as addressed
Identifies documents received and forwards to proper departments
Separate mail and deliver to appropriate staff within Mortgage Servicing
Maintain highest levels of customer care while demonstrating a friendly and cooperative attitude
Report any issues related to mail or scanning to management
Participate in special projects and other duties as assigned

Job Tags

Contract work,

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