Job Description

Job Description

Job Description

Company/Position Overview: J. Kent Staffing's client, a leader in outsourced human resource compliance administration services, and a pioneer of COBRA administration seeks a part-time, temp-to-hire Customer Service & Eligibility Specialist. Our client is proud to be a small, well-established Denver business serving over 2400 employers nationally. This is a fully remote position, but candidates must live in Colorado.

Compensation: $23.00/hour

Work Schedule: 20 hours/week, Monday – Friday (flexible on days and hours, ideally at least 4 days/week)

Specific Responsibilities of the Customer Service & Eligibility Specialist:

• Assists with digital mailroom (outgoing) duties via daily SFTP upload and entering daily mail piece log count
• Receives, reviews, and enters new COBRA elections into database(s) and notifies carriers of eligibility changes via email and fax
• Enters data into COBRA database for new qualifying events from .csv and .xls formats
• Communicates by phone and/or email with COBRA and retiree plan participants; answers general questions and helps facilitate resolution when complex issues arise
• Enters ACH, check, credit, and debit card payments into databases and uses Excel spreadsheets or .csv files for this work
• Electronically files source documents to server folders for future access
• Downloads Excel or .CSV files via SFTP daily for data entry of employee or plan member demographics from Client Servers
• Reviews returned mail items for address accuracy
• Assists team with a variety of clerical tasks such as address updates, contact updates, and insurance rate updates daily

Qualifications for Customer Service & Eligibility Specialist:

• High School Diploma
• 4 years of work experience
• Strong customer service experience required
• Strong attention to detail and great organizational skills required
• MUST be able to pass COBRA law training course within 1st 60 days of employment
• Tech-savvy and knowledge of Word, Excel, and Outlook
• Bilingual (English/Spanish) highly desired
• Experience working in a small business setting, with multiple responsibilities

J. Kent Staffing is an Equal Opportunity Employer

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