Overview Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including: Paid vacation, sick time, and holidays 401(k) plan with company match Medical, dental, and vision insurance Short- and long-term disability plans Life and accidental death & dismemberment insurance Job referral bonus program Position Pay Range: $22.00-$25.00 per hour Responsibilities The Custom Entry Writer is responsible for preparing, collating, and maintaining all documentation and records needed to clear goods through US customs. The Custom Entry Writer will communicate with vendors, government agencies, and provide excellent customer service to existing and potential new customers. To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. Complete customs documentation to ensure accurate and timely import of shipments. Maintain and update customs clearance documentation. Process all entries in a compliant manner and documentation after the sales process is complete. Manage and assist to resolve all customer queries and ensure resolutions of all issues. Research and assist with regulatory questions. Review and monitor customs clearances and rejections. Prepare and file custom forms with high-level attention to detail. Handle customer requests for information and all other correspondence with government agencies. Ensure that freight paperwork is completed and approved before transportation. Coordinate with various departments and maintain compliance with all import operations. Participate in ongoing training within the Imports team. Maintain knowledge of all industry rules and regulations and perform all customs duties. Assist as a backup for other Custom Entry Writer accounts. Follow operational policies, standards, and procedures. Comply with company C-TPAT and TSA security procedures. Perform other duties as assigned. Qualifications The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.
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