Job Description

Responsibilities

The Sponsor is a fast-paced, challenging environment, with high visibility within the sponsor organization.  Language testing is high stakes and impacts officers' pay and assignments.  Running smooth operations is critical.  We are considering deploying a new testing tool, which makes the support especially critical during this period of transition.

The SI will be responsible for end-to-end management of testing requirements (scheduling, emails, communication), and de-conflict schedules as necessary.

• Manage the workflow that includes receiving requests, de-conflicting language, timeslot, room availability and internal availability, then seeking external testing, if required and de-conflicting those resources as well.
• Manage testing rooms and office conference rooms, de-conflicting to ensure testing is not impeded.
• Coordinate testing process requirements (certification, third ratings, and audio requirements) are completed in a timely basis, ensuring all correspondence with staff and examinees is managed effectively.
• Review testing documentation to ensure highest level of quality control is maintained.
• Manage files, equipment, and processing for all recordings in the office, ensuring compliance required by security.
• Excellent oral and written communication skills.
• Demonstrated experience serving in a customer service center and strong customer service skills.
• Ability to make quick decisions on the spot to move project/work forward. The nature of the position demands a high degree of autonomy and latitude in planning, organizing, and decision making to fulfill the work requirements.
• Experience planning, organizing, scheduling, executing, and troubleshooting complex end-to-end workflow process(es).
• Experience in working in a cross-cultural environment while working effectively with management, peers, and customers.
• Strong interpersonal and negotiation skills with demonstrated success at collaborative decision-making.
• Extensive knowledge of administrative processes and procedures in the sponsor and mission partners, as well as specific sponsor guidance on foreign language testing.
• Willingness to train and guide others to instill best practices, foster understanding, and enable the delivery of high-quality administrative products or services.
• Demonstrate assertiveness and be a self-starter.
• Demonstrated sound discretion and judgment with highest degree of integrity.
• Willingness to learn Sponsor regulations and policies on foreign language, in particular language testing and incentives, and impact to mission partners.
• Willingness to become familiar with Sponsor means and methods regarding foreign language.
• Experience in project or program management.
• Ability to support core office hours of 8:00am to 4:00pm.

Qualifications

• Must possess and be able to maintain a TS/SCI clearance with Polygraph.
• A degree (or equivalent experience) in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline.
• BS 8-10, MS 6-8, PhD 3-5
• Ability to fully coordinate master project schedules.
• Ability to coordinate information flow between all programs and organizational managers.
• Ability to establish functional and technical specifications and standards, solve hardware and software interface problems, define input/output parameters, and ensure integration of the entire system or subsystem.
• Provide a total systems perspective including a technical understanding of relationships, dependencies, and requirements of hardware and software components.

Desired Qualifications:

• Ability to test and evaluate hardware and software to determine efficiency, reliability, and compatibility with existing systems.
• Identifying measures or indicators of systems performance and the actions needed to improve or correct performance, relative to the goals of the system.
• Ability to work in a dynamic and challenging environment.
• Ability to coordinate with engineers, systems analysts, programmers, technicians, scientists, and top-level managers in the design, testing, and evaluation of systems.

EEO Statement

EEO

Arcfield proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active-Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

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