Job Description
Duration
3
Duration Unit
Month(s)
Req Description
Description
Due to Covid19 is spread out into more campus buildings than ever before. They are currently using 19 buildings on campus to host classes and their current support team does not have the bandwidth to support all 19 buildings and the technology being utilized in these buildings. A lot of the tickets range from students having trouble loading software, getting applications activated and functioning, setting up projectors, laptop issues, software errors, streaming software questions, etc.
Seeking a candidate who has at least 1-2 years of experience with help desk and is a go-getter that takes initiative. This person will be responsible for working through tickets and whatever else is needed.
Enterprise Req Skills
Troubleshoot, Windows 7, Mac,hardware,ticketing system,servicenow,Help desk,Service desk,Windows 10
Job Title
Helpdesk- 1st shift
Top Skills Details
Shift: Monday-Friday 8AM-5PM
1. - Troubleshooting Experience (basic issues- account lockouts, password resets, mic not working, wifi issues, etc)
2 - Helpdesk Experience (using ServiceNow for ticketing but any ticketing system is fine)
3 - High Initiative & Customer service experience around supporting end users who could potentially be the President and C level folks within the organization and students
Worksite Address
HIGH POINT,North Carolina,United States,27268-4260
Additional Information
High Probability the contract will be extended beyond initial 90 days. If candidate is exceeding expectations there is always a chance they could bring on the individual in a fulltime capacity as they have in the past.
Drug Test Required
true
Experience Level
Entry Level
External Communities Job Description
Seeking a helpdesk support candidate who experience with ticket resolution and working independently.
EVP
Work Environment
This is an educational environment.
Additional Skills Tags
hardware,ticketing system,servicenow,Help desk,Service desk,Windows 10
Additional Skills & Qualifications
Customer service
Ability to work through tickets and understand the priority based on the ticket case
Ability to jump in running
Business Qualification
Impact to the Internal/External Customer
This candidate will help provide a more conducive environment to learning and minimize the downtime for any machines or devices.
Interview Information
Candidate will interview over 30 minute webex
Why is Position Open?
Business Challenge
is challenged right now with having a team to support their desk 24/7.
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