Operates as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications. Assists end-users/customers in resolving their IT issues accurately and promptly. Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests. Interacts with the end-user to resolve the user's technical issues. Remotely accessing the user's computer and making changes to their system and settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own. Troubleshoot network connectivity issues, working with remote employees on a corporate network. Develops and sustains a productive customer relationship, making the customer and their needs a primary focus. May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own. Provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem. Support users by performing system tests and updates after they complete their troubleshooting and necessary repairs. Support department-wide operations by supporting the creation, editing, and maintenance of IT documents.
...Join the #1 Staffing Firm to Work for in the U.S.! Ultimate Staffing... ...support, customer service, call center, HR, sales, and manufacturing... ...Fully remote (100% Work from Home) with choice to work hybrid or... ...Texas area. Working in a largely virtual environment where our culture...
...Concrete/Epoxy Finisher (Traveling job) Simon Surfaces is looking for employees with great work-ethic and drive to join our organization. We specialize in concrete repairs, gas island restorations and epoxy installations all over the US. If you want to learn a growing...
...Hillside Garden Ace Hardware is looking for an experienced truck driver to join our team! We sell and deliver bulk compost, mulch, and soil to customers using a ~5cuft dump truck. We also have deliveries of large items using a 12ft box truck. Schedule will likely...
...Discipline: Allied Health Professional ~ Start Date: 04/06/2025~ Duration: 13 weeks ~40 hours per week ~ Shift: 8 hours, days, evenings ~ Employment Type: Travel Weekly Gross- $3,050/wk. Weekly Stipend- $1,652/wk. w2- $34.95/hr. OT- $52.43/hr. (13...
...Home Daily! WALMART Account 3 months exp required! WILL WORK WEEKENDS! Night shift ! NO TOUCH FRIEGHT!6 months experience required! Must have a clean record!NO SAP DRIVERS ! Pays 1500.00a week! Highlights: Daily Home time Drivers on this local job will...