Job Description

About us : City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About you: The right person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the opportunity: The successful Captain will greet all guests and ensure each guest is attended to in an appropriate manner ensuring consistently high levels of safety, quality, service, and guest satisfaction while maintaining a high level of profitability.

Essential Duties & Responsibilities:

Cruise Execution

• Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction
• Gather pertinent cruise event details from the other departments to ensure special guest requests are fulfilled thereby ensuring complete guest satisfaction
• Conduct pre-cruise meetings and communicate to crew all necessary information regarding the cruise (special needs, boarding procedures, etc.)
• Ensure that staff and guests adhere to all safety standards and procedures
• Participate in the execution of the Safety Program, including emergency drills
• Participate in the proper maintenance of all ship’s systems and boarding facilities including but not limited to gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation
• Ensure adherence to Coast Guard rules and regulations, and other federal and local rules and regulations
• Ensure strict compliance to Emergency Response Plan
• Execute other projects as assigned by management

Operations Team Management

• Recruit non-exempt operations staff (crew) when necessary to fill vacant positions
• Deliver training to new crew
• Schedule crew according to staffing matrix
• Adhere to Company’s performance management guidelines for all discipline and termination situations
• Recommend to Marine Management the promotion of crew to full-time annual positions
• Develop positive working relationships with city department heads and peers
• Develop strong teamwork within the staff

Guest Services

• Resolve guest problems using strong guest service skills and exercising effective communication skills in keeping with company objectives and guest retention
• Oversee the implementation and execution of safety programs in accordance with Coast Guard regulations and established Company policies

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