Job Description

• Contacts guests through pre-arrival e-mail process and pre-arrival phone calls to welcome the guest and ascertain their needs and special arrangements, as well as arrival time. Personal Concierge will ensure that all relevant departments are advised of the guest's history, requests, and preferences prior to arrival.
• Coordinates and responds to all guest requests by assessing the guest needs and requests and then adding personal recommendations/touches to achieve maximum guest satisfaction
• Provide a warm and personal welcome experience to guests
• Completes the pre-registration and registration process for all TWS guests
• Escorts guest to guestroom and provide orientation of room services/amenities offered
• Off guest appropriate departure services and provide guest with a farewell letter, as well as post-departure correspondence
• Independently owns VIP groups to coordinate all requests, in-room amenities, rooming lists, and special billing requirements
• Supports Front Desk business volumes and assist with guest registration, requests, and check-out services
• Updates daily hotel communication documents to ensure all team members are aware of VIP arrivals and hotel information

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

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