Job Description

General Summary of Position

Under Pharmacist supervision, the Central Support Technician assists pharmacist(s) in all areas of pharmacy operations, focusing on prescription preparation and customer service through creating and maintaining patient's profiles, data entry and adjudication to third party payors in a central location. MedStar Pharmacy is committed to providing world-class, compassionate care to every patient, every time, at every touch point. All associates are accountable for their role in meeting patient experience standards.

Primary Responsibilities:

• Ensures data entry related queues are processed in order based on patient's needs.
• Processes refills, and performs data entry of new prescriptions including demographics, insurance plans, and prescription information under the supervision of a pharmacist and according to policy; brings to the attention of a pharmacist any claims requiring overrides or interventions; troubleshoots insurance claim rejects; and, follows up on problem prescriptions.

Primary Duties and Responsibilities

Minimum Qualifications
Education

• High School Diploma or GED required or
• equivalent. required

Experience

• 3-4 years Pharmacy technician experience in a retail setting or equivalent traning. required and
• 1-2 years Customer service experience or equivalent experience. preferred

Licenses and Certifications

• Must have successfully completed the pharmacy technician certification through the nationally accredited certification examination of PTCB (Pharmacy Technician Certification Board) required or
• the ExCPT (Exam for the Certification of Pharmacy Technicians). required and
• Pharmacy technician licensure required or
• registration as required by the state where the pharmacy/pharmacies are located (Maryland or DC). required

Knowledge, Skills, and Abilities

• Basic computer skills.
• Basic math skills.
• Verbal and written communication skills.
• Excellent customer service skills and problem-solving skills.

This position has a hiring range of $19.17 - $33.08

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