**JOB SUMMARY**
The Dispatcher displays critical and organizational skills necessary to receive, evaluate, and dispatch emergency and non-emergency calls for assistance. Utilizes effective communication through verbal and typing skills to maintain efficient operations and respond to Police and security situations. Exhibits technological proficiency to utilize complex telecommunications, alarms, and computer systems.
**ESSENTIAL FUNCTIONS OF THE ROLE**
+ Answers, evaluates, prioritizes, and dispatches emergency and non-emergency calls for assistance to Police and Security Officers.
+ Monitors and processes calls from large number of incoming telephone lines, intercom lines, emergency call boxes and alarms.
+ Monitors law enforcement computer communications, severe weather, and critical incidents in Dallas/Fort Worth area that may impact campus safety.
+ Monitors complex system of alarms, computerized access control, and CCTV.
+ Must remain calm and focused during life and death incidents to ensure Police, Security, and Medical response is appropriate and complete.
**KEY SUCCESS FACTORS**
+ Public Safety Officer license preferred.
**BENEFITS**
Our competitive benefits package includes the following
+ Immediate eligibility for health and welfare benefits
+ 401(k) savings plan with dollar-for-dollar match up to 5%
+ Tuition Reimbursement
+ PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
**QUALIFICATIONS**
**EDUCATION** - H.S. Diploma/GED Equivalent
**EXPERIENCE** - Less than 1 Year of Experience
**CERTIFICATION/LICENSE/REGISTRATION** -
Telecommunicator Operator License (TOC): Cert Telecommunicator Operator License _required within 1 year of hire_
Texas Crime Information Center / Texas Law Enforcement Telecommunications System Certification _required within 6 months of hire_
Security Awareness Training _within six months of hire_
TCOLE License -- Preferred
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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