Job Description

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it’s never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

The Viator research team are looking for an experienced and motivated Senior UX researcher to lead high-impact research projects that drive key business metrics and product strategy. In this highly collaborative role, you will utilise qualitative and quantitative research methodologies to scope and deliver research that answers challenging business questions. You will be passionate about understanding our customers and translating their behaviour into actionable insight to inform design and product decisions. As a senior team member you will be a strong advocate for the user and will play a key role in collaborating with stakeholders to shape product roadmaps that align with data, customer insights, and business goals.

The right candidate will have 6+ years of applied qualitative and quantitative research experience in a professional setting; will be passionate about research and travel, comfortable in a fast moving organisation and excited to collaborate with a diverse set of skilled cross-functional partners.

If you’re passionate about UX research and like seeing your efforts translated into real world impact, we want you on our team.

Specific responsibilities include:

• Scoping and leading UX research, from large-scale generative research studies that inform product strategy to rapid, tactical studies that de-risk development.
• Leveraging your creativity and expertise in qualitative and quantitative research to select the most suitable methodology to answer the teams’ highest priority questions.
• Synthesising a variety of data inputs (UXR, analytics and VoC) so as to be able to help product teams define and understand the real problem we’re trying to solve/learn through research.
• Balancing efficiency and rigour across multiple projects while keeping research aligned with product timelines.
• Crafting and delivering clear, succinct and actionable insight deliverables for stakeholders at all levels. You will communicate, advocate for and socialise insights in a compelling way. Recommendations will be insight-led and aligned to business goals.
• Partnering cross-functionally with product, design, analytics, VoC and eng. both when delivering research and on broader pod roadmap items and initiatives.
• Collaborating with stakeholders to shape product roadmaps that align with data, customer insights, and business goals.
• Contributing to how we develop our research practice, including growing the capabilities of the research team, expanding our toolkit and creating best practice research processes.

Hiring requirements:

• Minimum BA/BSc degree in psychology, HCI, design, communication, statistics or other related field.
• 6+ years of professional applied research experience.
• Extensive experience with qualitative research methods (Multi-device generative and evaluative depth interviews, unmoderated testing, usability testing, card sorting, tree-testing, focus groups, diary studies, contextual inquiry, concept testing etc.).
• Experience with quantitative research methods (e.g. surveying) and statistical analysis.
• Experience leveraging research tools like UserTesting, dscout, etc. and adaptability to learn and utilise new tools as needed.
• Detail-oriented and able to manage multiple projects simultaneously.
• Ability to ask, and answer, meaningful and impactful questions.
• Excellent verbal and written communication skills.
• Excellent stakeholder management skills.
• A flexible, confident and tenacious attitude with strong influencing skills.

Perks of Working at Viator:

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity.
• “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

Our Values:

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.
• We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
• Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

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