Job Description
Description:
- An RF Field Engineer on the Wireless Connectivity Team and will be responsible for installation, support, and maintenance of end user land mobile radio equipment, radio infrastructure, cellular modem equipment, cellular booster infrastructure, satellite communications equipment, and other related technologies.
- Responding to trouble tickets submitted by users, preventive maintenance tasks, installation of systems, acting as customer interface, and responding to technical needs after hours and during storm response.
- Technologies include RF, land mobile radio, microwave, radio dispatch equipment, cellular boosters, cellular modems, satellite communications, and other similar technologies.
- This position will be the primary field support person for an area (Northern lower peninsula) of service area.
- This position will also be part of an on call rotation for after-hours response.
- Performs installation, configuration, advanced diagnostics, analysis, repairs, or replacement hardware for end user radios, base stations, cellular modems, bi-directional amplifiers, satellite comm. equipment, and related components.
- Ensures equipment is properly maintained and tested.
- Performs on-site RF and cellular coverage studies.
- Assists with and updates technical documentation including drawings, inventories, and instructional documents.
- Provides technical (1st/2nd Level) break-fix support to end users for tickets escalated from the Service Desk, Information Security, or other support groups.
- Provides timely responses to client and management requests. Gives status updates on such requests on a regular basis.
- Monitors the Client Support ticket queue to ensure that tickets are addressed in a timely manner.
- Other non-essential duties as assigned or may be necessary
- Requires use of personal vehicle with mileage reimbursement
Qualifications:
- Requires an Associates degree related to engineering, IT, or other related technical field, OR
- Equivalent job/military experience in RF/wireless technologies.
- Knowledge and experience with:
- Installing and support of wireless and similar technologies.
- Radio system or end user equipment support.
- Cellular modems and boosters.
- Participating in large technical projects.
- General IT skills.
- Strong communication skills with experience communicating to customers and management.
- Use of hand tools
- Preferred experience with:
- Installation, troubleshooting, and support of land mobile radio, cellular boosters, cellular modems, satellite comms, or microwave.
- RF test equipment.
- Basic electrical systems.
- Vehicle electrical wiring.
- Skills
- RF
- WIRELESS TECHNOLOGIES
- RADIO SYSTEMS
- STRONG COMMUNICATION SKILLS
- TROUBLE TICKETS
- DISPATCH
- MICROWAVE
- CELLULAR
- SATELLITE COMMUNICATIONS
- Languages: English
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.
Job Tags
Full time,