Job Description

SAP Customer Service Representative

Company in Charlotte is looking for an SAP Customer Service Representative. Temp to Hire. $22-24/hour. Regular business hours.

Responsibilities:

• Develop a thorough understanding of company products, operations, websites and literature to add value to and assist customers
• Address customer inquiries that come into the customer service department by phone, web/email, mail, fax, chat or Social Media by providing courteous and prompt responses
• Perform order entry
• Maintain a thorough understanding of the customer(s) and their needs to professionally resolve and/or manage customer situations with a goal of first contact resolution
• Update management on customer developments/issues
• Use appropriate data systems to track contacts and inquiries

Requirements:

• 3+ years of customer service experience
• Proficient in Microsoft Office and ERP systems
• Ability to manage escalations and resolve problems in a timely manner
• Passionate about providing exceptional customer experience
• Ability to quickly learn new software, systems or processes
• Strong communication skills (verbal and written)

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser:

Completion

of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)Beacon Hill

Job Tags

Temporary work, Flexible hours,

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