Job Description

Senior UX Researcher – Agents of Innovation Monetization

Location: Hybrid , Philadelphia, PA

Direct Client

Senior UX Researcher role. In this role, you will lead research studies focused on delivering impactful data for institutions that practice value based care. You will incrementally innovate with product, design, engineering, and data science, informing the direction of the client's reporting.

Creatively solve problems and define research strategy:

o Enable your team to study problems from several angles.

o Work with the team to identify the right research approaches aligned to strategy.

o Proactively plan and organize recruitment in partnership with our ResearchOps team.

Lead research:

o Guide evidence-based research strategy, representing UX Research on cross-functional working groups; collaborate closely with UX Design towards "symphony” moments.

o Follow our research process.

o Set engaged pace for iterating research end-to-end in 1-2 sprint cycles.

Focus on the customer:

o Understand competitors, value-based care environments, and market segments.

o Create and advocate for Findings, using our proprietary Findings curation system.

o Collaborate with product and UX to inform product strategy based on findings.

o Proactively use data to establish key metrics for customers, enabling their success.

Required qualifications / skills:

· Practical and theoretical knowledge of qual and quant research methods (JTBD, usability testing, concept testing, data mining) and user-centred design methods.

· Proven track record of working collaboratively as part of a multi-disciplinary teams.

· Experience presenting to executive-level stakeholders, influencing business strategy.

· A portfolio of case studies illustrating their impact on web applications, AI, APIs, etc.

· Front-end UI development experience. Some understanding of what's technically feasible.

· Experience working in an agile environment with issue tracking tools (Jira).

· A passion for building easy to use, delightful user experiences.

· A love for talking to users and learning about what they do and how they work.

· Innate ability to understand complex systems and problems and ability to see the big picture. You think strategically but can practically apply it without getting lost.

· Listen well and have awesome personal interaction skills, and in all your brilliance still nurture the posture of a learner.

Top 3 must have skills:

1. Ability to conduct research studies end to end within a team, at an agile pace.

2. Discovery oriented research methods are well understood. These include contextual inquiry, secondary sources, jobs-to-be-done, etc.

3. The ability to synthesize data rapidly using quant methods is a plus, and to work with quant data to inform insights.

Vishnu Singh

Email : vishnu@datumtg.com

Phone : 470 451 0404

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