JOB SUMMARY: Coordination of tasks for Ag, Small Engine, & Auto/Tire Service Department. Facilitate
guest services for service repair and maintenance, maintain systems and procedures for operating efficiency.
DUTIES & RESPONSIBILITIES: Plan for and assist with coordination of service activities, programs &
projects to ensure service activities are carried out according to appointments scheduled.
Specifically:
• Verify customer information as current in the system and on all work orders.
• Provide excellent customer service; ensure customer needs are met and completed in a timely fashion,
keeping communication lines with customers open and clear.
• Accurately provide service estimates.
• Accurately detail work orders utilizing mechanic information.
• Maintain overall cleanliness of the service desk area.
• Support functions for time/job recording.
• Collection of payment for work performed.
• Confer with technicians on Shop Floor as needed.
• Perform additional duties as assigned.
• Regular attendance is a function of this position.
EDUCATION & EXPERIENCE, SKILLS & QUALIFCATIONS:
1. Prefer a two (2) year technical degree in an engine or diesel service-related field.
2. Four (4) years’ prior experience working as a technician, preferred.
3. Previous Service Writing experience with strong customer service skills required.
4. Familiarity with a variety of engine service-related processes and materials.
5. Excellent written and verbal communication skills.
6. Strong problem solving and analysis skills.
7. Bilingual in English and Spanish preferred.
SAFETY / PHYSICAL REQUIREMENTS: This position can be active. The employee is required to walk
through entire service shop; talk and hear; may need to sit for extended periods of time. This job operates in a service setting. This role uses office equipment such as computers and phones, photocopiers. Ability to lift and carry up to 50 lbs. Specific vision abilities required for this job include close vision and distance vision. The
physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation based upon experience. Competitive benefits offered include health insurance with health savings account, dental, vision, life and disability insurances, 401k with match, Paid Time Off, paid holidays,
McFarlanes’ Retail Service Center employee discount, employee assistance program, and more! To be
considered for this opportunity please send resume to or apply in person at: McFarlane Mfg. Co., Human
Resources, 780 Carolina Street, P.O. Box 100, Sauk City, WI 53583, 608-643-8195 (fax); apply online at
or email to HR@mcfarlanemfg.com
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