Job Description

SNO Mass is a housing mobility program that supports low-income families with Housing Choice Vouchers in moving to areas of higher opportunity—neighborhoods that offer strong schools, safe environments, and economic opportunities for residents. SNO Mass is designed to help reduce the barriers families often face in finding housing and moving to higher opportunity areas. SNO Mass services include mobility counseling and housing search support for households, financial assistance with security deposits and realtor fees, higher payment standards and enhanced support for landlords in qualifying areas, and post-move support for participating households.

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Responsibilities include, but are not limited to:

• Provide motivational counseling to participants who are interested in using their voucher in high-opportunity communities.
• Schedule and conduct initial enrollment according to program procedures.
• Develop and support family plans with objectives, services to be provided, milestones for completion of key elements and timetables.
• Assess the schooling needs of each child in the family and make attempts to refer families to an area where family needs are best met.
• Provide assistance with efforts of credit repair or rental history problems to assist family with meeting tenant screening requirements.
• Plan and conduct neighborhood/housing search tours for individuals and groups.
• Make appropriate referrals for needed services to help remove barriers to a successful opportunity move.
• Provide families with detailed information about locational options in opportunity areas.
• Conduct independent housing searches to identify units for participants.
• Communicate with property owners to explain program requirements, conduct landlord briefing, and use other methods to encourage participation in the program.
• Communicate with property owners and participants to help resolve landlord complaints.
• Assist families with needed transitions after their move, including help in locating schools, childcare, employment, social and medical services.
• Communicate and coordinate with staff from multiple departments to achieve program goals.
• Assist in staff training.
• Maintain required records of counseling services provided.
• Develop and lead workshops and trainings on topics such as credit repair and budgeting, landlord/tenant relations, housing search, and home maintenance.
• Assist with other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills with the ability to communicate with participants, landlords, management, and peers. The ideal candidate must be able to effectively communicate with individuals from diverse backgrounds.
• Ability to maintain accuracy while meeting all deadlines; the ideal candidate must be detail-oriented and organized with the ability to prioritize; and attend/participate in meetings presenting a team player approach.
• Always demonstrated commitment to exceptional customer service.
• Must maintain a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated discretion, tact, and diplomacy.
• Must be able to work in a fast-paced environment with demonstrated ability to deal with multiple competing tasks and demands.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: 4-year degree in social work, public policy, or other related fields required preferred, but not required. Direct experience will be highly considered. 3 years’ experience in social services/case management required, with additional experience in real estate, subsidized housing programs, and fair housing preferred. Must have familiarity of the region (e.g., transportation, school systems, amenities, and services.) Bilingual ability (Spanish) strongly preferred.
• Computer Skills: Must have exceptional knowledge of computer systems and databases, Microsoft Office software including Outlook, Excel, and Word.

Work Environment:

• Typical office setting to include the ability to spend long hours sitting and using office equipment. Move regularly from sitting to standing position as well as frequently bend to file and maintain files. Ability to work on repetitive tasks and use fine motor skills to handle and control objects. Ability to use earpieces or headphones; speak listen, and understand others. Occasionally lift 10 lbs to 15 lbs.

Physical Requirements:

• Inside and outside work in all types of weather. Medium to heavy work requiring prolonged or repeated standing, walking, climbing, stooping, kneeling, crouching and lifting to a maximum 50 lbs. Good hand/eye coordination is essential. Ability to climb and work on ladders, work with arms raised over head, stand/walk for long periods of time, climb stairs, bend at waist and knees to lift boxes, appliances, furniture, shovel snow, etc. Ability to operate all necessary hand tools to make repairs.
• Ability to drive to and from job sites.
• Amount of Overtime: As needed for emergencies and/or approved by supervisor.

Benefits:

• Competitive compensation
• Medical, Dental, Vision, LTD, and Life Insurance
• Flexible Spending Account and Health Savings Account
• Competitive Vacation and Sick time
• 14-paid holidays
• 403(b) plan RCAP Contribution and Match

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