Job Description

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Senior Director of Site Performance is accountable for monitoring, optimizing, and impacting the site performance by leveraging real-time data and insights. Additionally, they will be responsible to enhance and monitor our QA process (working closely with Marketing, Technology, and Merchandising) and devise solutions for continuous improvement, ultimately boosting traffic and performance. They will work closely with the Product and UX/UI teams to identify and prioritize necessary changes for enhancing site performance. This position will lead the Site Analytics, Site Execution, and Site Experience teams and support the category Site Merchandising and SEO teams. 

What You Will Do

• Drive a relentless focus on site performance by identifying areas of success, areas for improvement, and determining necessary changes on a daily, weekly, and long-term basis. 



• Collaborate closely with cross-functional partners, including Marketing, Merchandising, and the Product team, to implement changes that drive performance improvements on the site.



• Ensure best-in-class site execution for sitewide events, promotions, sitelets, and other marketing content, including Homepage execution and optimization in partnership with Brand teams.



• Ensure an optimal site experience through a rigorous quality assurance process.



• Identify areas for process improvement within the quality assurance process and propose solutions for enhancements.



• Lead a team of professional colleagues, focusing on creating a strong culture and driving colleague engagement.

Skills You Will Need

Strategic Thinking : Understanding of business issues and opportunities and ability to translate them into a vision, strategy, and action plan.

Solution Orientation : Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of problems and create alternative solutions that resolve the problems in the best interest of the business.

Reasoning Ability : Ability to work independently with minimal supervision and use judgment to make sound decisions.

Communications : Excellent communication and facilitation skills (oral, written, and listening) for a variety of audiences. Ability to understand, organize, and communicate complex information in an easily understandable format tailored to a variety of audiences.

Change Management : Ability to align the organizations people and culture with changes in business strategy, organizational structure, technology, and business processes. Act as a change agent to implement and manage significant change initiatives that have a material impact to the organization.

Collaboration : Ability to build partnerships with key business stakeholders to identify opportunities to leverage smarter decision-making across our organization. Collaboration skills are critical.

Business Acumen : Awareness of the organizations vision, structure, culture, philosophy, operating principles, and values. Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the companys business; ability to apply this appropriately to diverse situations.

Functional Proficiency : Knowledge of major responsibilities, accountabilities, and organization of the enterprise.

Data Literacy : Must have superior analytical and mathematical skills, including the ability to compute rates, ratios, and percentages, and the ability to work with mathematical concepts such as probability and statistical inference.

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macys aspires to achieve every day in every way.



• Candidates with a Bachelors degree or equivalent work experience in a related field are encouraged to apply. MBA preferred. 



• 12-15 years relevant professional experience required. 10-12 years of experience in retail/e-commerce/online product management, strategy and/or consulting and leading & managing direct and indirect reports.



• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.



• Able to work a flexible schedule based on department and company needs. 

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment



• Competitive pay and benefits rooted in principles of equity



• Performance incentives and annual merit review



• Merchandise discounts



• Health and Wellness Benefits across medical, dental, vision, and additional insurance



• Retirement Savings Plan with 401k match opportunity



• Employee Assistance Program (mental health counseling and legal/financial advice)



• Resources for continuous learning, career growth, and leadership development



• 8 paid holidays



• Paid Time Off (first year prorated depending on start date)



• Tuition reimbursement program



• Guild education benefit funds 100% of tuition, books, and fees in designated programs



• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities



• Empowerment and autonomy to perform impactful work with tangible results

About Macys

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team Apply Today!

DIGITAL00

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com. Macys

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