Job Description

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another! It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline! Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Cargo

Using the cargo capacity of United’s route network, United Cargo propels the global economy by quickly transporting their customers’ shipments to and from virtually every major market in the world.

Job overview and responsibilities

The Supervisor - Cargo Operations will lead all aspects of Cargo operations including freight and mail handling, data entry, scanning and running. This position will focus on leading and developing the skills of front-line co-workers and vendors with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines and union contracts. Other key responsibilities include:

• Develop skills of front-line co-workers and vendors by coaching on performance issues with the goal of changing co-worker and vendor behavior through continuous improvement processes
• Set expectations with front-line co-workers and vendors and gain their commitment to act in accordance with Company guidelines and union agreements
• Conduct trend analyses, review key metrics and take actions to address items not on track
• Engage and educate front line co-workers to deliver excellent customer service and timely quality products through ramp, cargo and station briefings, one-on-one conversations and developing team communication
• Proficient in the use of the EPS tool and a proven understanding of the various employee accountability letters, according to the collective bargaining agreement
• Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently
• Conduct routine investigations to identify, address and issue appropriate and timely corrective action in accordance with guidelines
• Lead Cargo Supply inventory and ordering, ULD inventory and supplies and RFS and maintain the station's DRS Page to ensure it is up to date
• Partner with Corporate Real Estate, IT, local airport authorities and building maintenance to manage Cargo software and facilities
• Represent station as advocate for areas such as Claims & Loss prevention and Temperate Control products
• Audit vendor compliance of regulatory policies such as training, Safety (OSHA), Security (TSA), Customs (CBP), Government Affairs, Dangerous Goods (FAA), Accounting and Financial Controls (SEC), UA defined policy and procedure (FAA)

Qualifications

Note: This role is 100% onsite at SFO

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• High School Diploma, GED or education equivalent required
• At least 5 years experience in operations and/or organizational leadership required
• Strong written and oral communication skills required
• Conflict resolution and decision making, with the ability to lead required
• Proficient in IT systems and common software appropriate to work group required
• Operations and Vendor Management experience required
• Knowledge of MS Office applications required
• Skills: Business analysis, building strategic relationships, influencing continuous improvement required
• Business Acumen/Continuous Improvement required
• Planning/multi-tasking required
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• May require working weekends, holidays, and/or shift work. Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree
• Influencing, Relationship, Connectivity Skills, Field Operational Leadership preferred

The salary for this position is $66,560 - $88,210, dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule. Bonus Eligible: yes.

At United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

Salary and benefits information is being included in this job posting in accordance with California state law.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact: JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

Job Tags

Holiday work, Full time, Local area, Shift work, Weekend work,

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