Job Description
POSITION: Surgery Scheduler
RESPONSIBLE TO: Clinical Lead / Practice Administrator
JOB SUMMARY: Coordinates and schedules appointments for surgeries and procedures at the ambulatory surgery center or hospital.
EDUCATIONAL REQUIREMENTS:
High school diploma required.
Certified Medical Assistant preferred.
QUALIFICATIONS AND EXPERIENCE:
Responsibilities include, but are not limited to, the following:
Duties:
Answers telephone, screens calls, takes messages, and provides information.
Check voicemails every hour and obtain messages.
Documents voice mail message in notebook including, date, time of call, patient, DOB, phone number and message.
Returns calls to upcoming surgical patients and answers any pro-op questions regarding labs, medications and basic questions regarding surgery.
Returns calls to hospital and send any paperwork requested for upcoming surgeries.
Other
Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice.
Maintains detailed knowledge of practice management and other computer software as it relates to job functions
Attends annual CPR, OSHA training programs
Assists in keeping working area clean at all times.
Attends all meetings as requested.
Performs any additional duties as requested by the Lead.
Sets and exemplifies high ethical standards and holds self and others accountable for conduct.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Typical Physical Demands
Position requires full range of body motion including handling and lifting patients, as well as manual and finger dexterity and eye-hand coordination. Involves standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 70 pounds. Normal visual acuity and hearing are required. Employee will work under stressful conditions, and work irregular hours. Employee will be exposed to bodily fluids on a regular basis.
Typical Working Conditions
Employee will have frequent exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinical environment.
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