Job Description

Job Description

Job Description

About our Company:

Located in Sherwood, just 17 miles from downtown Portland, we are conveniently located right at the gateway of Willamette Valley wine country. Specializing in estate-grown wines from our 45-acre property, we cater to our local community and offer tasting rooms with extended hours and breathtaking views. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment.

Summary:

The Tasting Room Host will welcome and direct guests to our multiple tasting rooms in a quick and efficient manner while providing exceptional service.

You will be a great fit for this position if you have a friendly, outgoing and hospitable personality and enjoy meeting and greeting folks throughout the day, in a very busy and fast paced environment. The Host / Hostess is a support role to a sales position, therefore must have a service and sales mindset.

Compensation : $16.50 + Tips

The Ideal Candidate:

• You are prompt, on-time, and detail-oriented.
• You are a naturally friendly and hospitable person.
• Work well under pressure when the winery is busy and handle multiple guests at a time.
• You enjoy sharing knowledge with guests and Members about wine, food pairings, the Willamette Valley, and Oregon
• You take pride in your work and helping members and guests.
• You work cooperatively with a team.

Essential Duties and Responsibilities:

• Understand and adhere to the Company Values and Standards.
• Eagerly welcome both wine club members and guests to the winery with a warm smile.
• Check all visitors in and verify reservations and club membership.
• Assist and direct guests to their assigned table area and Servers.
• Work well under pressure when the winery is busy and handle multiple guests at a time.
• Complete all guest requests and complete tasks efficiently.
• Know the daily calendar of events at the Winery, and confidently assist and direct guests arriving for various activities on property.
• Know the policies, procedures and promotions at the Winery and be able to articulate them to guests in a confident yet friendly manner.
• Communicate with Tasting Room and Wine Club Managers regarding guest concerns.
• Handle and resolve any customer discrepancies or issues that may arise in a calm manner.
• Promote and sell our Wine Club membership benefits to potential candidates.
• Perform any other tasks as requested by the Tasting Room Manager or Tasting Room Lead including light cleaning, stocking, etc. in support of the tasting room experience.
• Engage all guests to ensure they are happy with their visit, thank and invite them to return
• Understand and adhere to current environmental and safety practices set by the winery.

Knowledge, Skills and Abilities:

• Must have mostly open availability and be available to work weekends and holidays.
• Must be able to work special events (i.e. barrel tastings, Members Events, large parties, etc.)
• Positive attitude, good conversational skills, and overall happy demeanor.
• Able to handle money and operate a point-of-sale system.
• Able to stand for long periods of time and lift/move 40+ lbs.
• Able to engage guests in a clear and professional manner.
• Be willing and able to work well under pressure and in a high paced work environment.
• Ability to multitask while staying organized.

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