Job Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘ohana

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences.
• We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary meals in our employee dining facility

Job Description

Fairmont Orchid is seeking a dynamic marketing expert to manage the property’s social media channels, online marketing campaigns and digital content development. This Marketing Manager position is responsible for implementing marketing communications strategies and initiatives across social media, digital marketing, public relations and websites for Fairmont Orchid. This role is also responsible for the hotel’s print and digital presence, including but not limited to traffic and revenue generation programs via in-house newsletters and signage, collateral and partner marketing, as well as website optimization and content management. This individual will work closely with the Director of Marketing & Communications on the management of marketing and public relations objectives, and the Director of Sales & Marketing to implement tactical strategies regarding online revenue generation opportunities for the resort.

What you will be doing:

• Curate and produce compelling content and imagery across all social media channels and digital platforms for the hotel with strong narratives that bring our brand to life. Develop partnerships and supervise visits with content creators, photographers and brands to amplify social awareness and increase the hotel’s followers and engagement across all social media channels. Report monthly on the KPI of social media activity with recommendations for tactical changes to improve on follower count and engagement.
• Create activations, campaigns and digital strategies to grow the property’s social media presence, drive bookings for the property and generate revenue for the outlets.
• Build, audit and optimize our hotels’ brand website, Microsite and all third party websites (OTA and others) to develop loyal customers, maximize search engine optimization, and drive revenue.
• Manage key digital marketing activities and the hotel’s email marketing strategy to drive lead generation, direct response and sales impact.
• Design, create, and produce visual assets within Fairmont brand guidelines for the following: in-house collateral; printed brochures, fliers, cards, and branded materials; digital display banners, e-blasts and promotional online content; presentations and content for client partnerships
• Liaise with Director of Marketing & Communications to assist with on-property needs, including but not limited to, the coordination and supervision of content creator and media visits, filming opportunities, press events, sustainability initiatives, along with the maintenance of media and influencer lists, photo and video libraries and coverage reports. Collaborate with the Food & Beverage team & Sustainability Committee to offer marketing support for community-based activations and events.

Your experience and skills include:

• At least two years marketing experience in a consumer to consumer environment
• Command of Excel, Word Press, PowerPoint, Microsoft programs and Graphic Design Software such as Adobe Create Suite including InDesign, Photoshop, Illustrator and Canva
• Excellent knowledge of Facebook Business Manager and paid social media strategies
• Hands-on experience with social media software tools and Google Analytics (certification helpful but not required)
• Skilled writer, experienced in writing compelling social content
• Basic HTML knowledge
• Motivated self-starter with excellent interpersonal, communication and organizational skills, with a keen focus on attention to detail and follow-up
• Must be able to multi-task, work well under pressure / timelines, and anticipate, prevent and identify problems and solve them as necessary
• Must be willing to work flexible, variable hours and holidays
• Must have a proven portfolio of Marketing/Communications work
• Previous experience in Graphic Design required
• Previous experience in at least one area of Marketing, Public Relations and/or Social Media required

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Orchid indicates that you are able to meet these requirements as needed.

Salary Range: $75K - $85K USD

Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• On-site presence is required for this position
• Close proximity to Hawaii Island’s iconic coastal wonders. Hike around the world’s tallest mountain, go deep-sea fishing and learn to surf with the pros.
• Hospitality employees worldwide making this a great place to develop lifelong connections

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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